Frequently Asked Questions

 

What payment methods do you accept?
We accept Paypal, payment via credit cards, and even cash on delivery (available only in Greece).

Where is my order confirmation email?
You should receive an order confirmation within a few minutes but if you use Hotmail or Gmail please check your junk folder for your confirmation!

I am a model/blogger/artist. How do I work with Samakov District?
Send us an email at samakovdistrictapparel@gmail.com.

How do I know what size to choose?
Each product has it’s own size guide located beneath the product description.If you are still unsure just drop us an email at samakovdistrictapparel@gmail.com.

Who pays customs fees?
Customs fees are levied by the government of the country that the goods are shipped to and so are out of our control.

Can I return/exchange an item?
If you decide within 5 days of purchasing that you wish to return your item, please email samakovdistrictapparel1@gmail.com with RETURN as the subject header, detailing the reason for your return. If your item is faulty please attach images. We will reply to your email, and if we accept the return then we will inform you by email for the address you have to send the parcel. Once we have received the item and checked its condition we will issue you a refund.

We do not offer refund or exchanges on underwear or pierced earrings.
Most products are eligible for an exchange if we receive the item back in a sellable condition. Please email samakovdistrictapparel1@gmail.com with EXCHANGE in the subject, describe your query and we will get back to you ASAP.

ALL SALES PROMOTION / CLEARANCE ITEMS CANNOT BE RETURNED AND REFUND.

If the parcel return back to us not complete 100% /defected/damaged or the parcel return back to us without notification before we will not take any responsible about this case.

Where else can I buy your items?
Nowhere! Our clothing line is exclusive to us, and not stocked elsewhere.

When will (insert item here) be back in stock?
Often our items will not be restocked, we produce exclusive designs in limited numbers. If you cant get enough of something but it’s out of stock, drop us an email to and let us know!

Please feel free to send us an email at samakovdistrictapparel1@gmail.com  if you have any questions.